ResponseEve, Design by Gary Zappelli

Testimonials

"Od answering service and team of professional expertly trained and personable dispatchers are just awesome! They go above and beyond to assist our callers, clients, and employees. We have been thru over four different answering services over the years and no one can hold a candle to OD’s service. They truly care about their customers and their needs and will always go above and beyond to satisfy requests and exceed expectations. We demand the best and the OD team is by far the best. Exceptional quality customer service is what you will get! " Daniel Ryan, Director of Operations - New England Security

"It is always a difficult time when someone needs to reach out to a funeral home. The compassion and sympathy given to our callers when they reach the answering service puts them at ease and gives them comfort. Each and everyone of the team members understands the urgency and importance of each of our calls and ensures that we get the information in a timely manner with all precise information needed to assist our families accordingly. I have worked with previous answering services in the past and OD's is not like the commercial companies out there now, but a family based service that gives that personable service. Thank you! "Rich MacKinnon Jr., MacKinnon Funeral Homes

"Jen and her staff have been answering my phones at the funeral home for well over a decade. Having an answering service that handles by clients with sensitivity, respect, and understanding at a time of great emotional stress and deep sorrow is paramount to my business and the families that we serve. Being in this highly sensitive profession, which I’ve dedicated my life’s work to, I wouldn’t want anyone else answering my phone lines. They are not just an answering service, but truly an extension and an invaluable asset to the important work that we do. "Kevin S. Creel, President - JF Ward Funeral Home

“In a highly specialized Neurosurgery practice, attention to detail and responsiveness are imperative to superior patient care. O D Answering Service’s commitment to service excellence and professionalism has allowed our practice to operate seamlessly. Triaging calls can be a challenge, but the people at O’D are extremely knowledgeable; they can extract the pertinent information, ascertain what level of response is needed while informing the callers of the process.Having a service that can handle every call with care and attention is invaluable to our practice and patients. We are very pleased with their service and willcontinue to utilize them moving forward. " S. Marzano, Administrative Manager, MGH-Neurosurgery